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Career

Order Management Executive

Location: Thiruvananthapuram, Kerala

Experience: 2-3 years

Job Overview

The Order Management Executive is responsible for overseeing the complete order lifecycle — from order receipt to fulfillment and delivery — ensuring accuracy, timely processing, and seamless coordination between customers, warehouses, and vendors. This role ensures operational efficiency, customer satisfaction, and minimal order discrepancies for retail and e-commerce businesses.

Key Responsibilities

  • Process and validate daily customer orders across multiple platforms (Shopify, WooCommerce, Amazon, Flipkart, etc.).

  • Coordinate with vendors, warehouses, and logistics partners for timely dispatch and delivery.

  • Monitor inventory levels, flag low-stock items, and update product availability.

  • Handle order modifications, cancellations, and return requests with accuracy.

  • Ensure smooth communication between customer service, warehouse, and finance teams.

  • Maintain reports on daily order flow, returns, and shipment performance.

  • Troubleshoot issues related to delayed or incorrect shipments and resolve vendor discrepancies.

  • Support billing, invoicing, and payment reconciliation related to order processing.

  • Maintain records of all order and return transactions in ERP or CRM systems.

Required Skills

  • Strong understanding of e-commerce platforms (Shopify, WooCommerce, Amazon Seller Central).

  • Proficient in MS Excel / Google Sheets for reporting and tracking.

  • Excellent communication and coordination skills (internal & external).

  • High attention to detail and strong organizational skills.

  • Knowledge of order management systems (OMS) and inventory software is preferred.

  • Ability to multitask and handle time-sensitive operations.

Experience Required

  • 2–3 years of experience in order management, e-commerce operations, or supply chain coordination.

  • Prior experience with B2C or D2C brands is an added advantage.

Educational Qualification

  • Bachelor’s Degree in Business Administration, Commerce, Supply Chain, or related fields.

  • MBA (Operations or Supply Chain) preferred but not mandatory.

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